Refund Policy
Effective Date: 22nd June 2023
Thank you for shopping at Candle Emporium Extravaganza. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be occasions where you are not satisfied with a purchase. Please review our return and refund policy outlined below:
- Return Eligibility:
1.1 Unused and Unopened Products: To be eligible for a return, the product(s) must be unused, unopened, and in their original packaging. We cannot accept returns for candles that have been burned, damaged, or altered in any way.
1.2 Proof of Purchase: You must provide proof of purchase, such as the order number, invoice, or receipt, when requesting a return.1.3 Timeframe: Return requests must be made within 2 days from the date of delivery. - Return Process:
2.1 Contact Customer Support: To initiate a return, please contact our customer support team at info@candleemporiumextravaganza.com or send a DM on Instagram. Provide them with the order details and reason for the return.
2.2 Return Authorization: Once your return request is approved, we will provide you with the instructions on how to return the item(s).
2.3 Packaging: Please ensure that the candle(s) are securely packed in their original packaging or a suitable alternative to prevent damage during transit.
2.4 Shipping Costs: Customers are responsible for all shipping costs associated with returning the item(s), unless the return is due to an error on our part (e.g., wrong item shipped or defective product). Customers returning products might be eligible to receive a 80kr coupon code on their next purchase to make up for the shipping costs. - Refund Options:
3.1 Refund Method: Once we receive and inspect the returned item(s), we will process the refund based on your original payment method. The refund will typically be issued within 7 days.
3.2 Refund Amount: The refund will be issued for the purchase price of the returned item(s), excluding any shipping or handling charges. - Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange a candle for a different scent or style, please initiate a return as per our return process and place a new order for the desired item. Customers are responsible for all shipping costs involved. - Damaged or Defective Items:
5.1 Reporting Damaged Items: If you receive a candle that is damaged during shipping, please notify us within 2 days of delivery. We may request photos or additional information to assist with the investigation.
5.2 Defective Items: In the rare event that you receive a defective candle, please contact us within 2 days of delivery. We may request photos or further details to evaluate the issue. - Non-Returnable Items:
The following items are non-returnable:- Candles that have been burned or used.
- Clearance or sale items (unless they are damaged or defective).
- Personalized or custom-made candles.
- Products which don’t satisfy personal subjective preferences
- Contact Information:If you have any questions or require further assistance contact us at info@candleemporiumextravaganza.com